Privacy

Last updated: September 24, 2026.

Who we are

HSOTONG is operated by Run Yang Tang (Hong Kong) Health Technology Co.,Limited. Our contact address is Room 4, 16/F, Ho King Commercial Centre, 2–16 Fa Yuen Street, Mong Kok, Kowloon, Hong Kong.

This policy concerns personal information connected with our Shopify store, including browsing, orders and inquiries. For privacy questions or requests, email hsotong.service@gmail.com. You can also use our website contact form or contact us through WhatsApp at +852 66773667.

Information and purposes

When you contact us, we receive the name, contact details and message you provide. When you enter information for an order, this can include your contact details, billing and delivery addresses, items selected and order details. We use this information to respond to inquiries, manage orders, provide delivery and after-sales support, and handle returns and refunds.

Shopify processes technical information associated with using the store, such as device and browser information, IP addresses and interactions with the storefront. Store functions can use cookies or similar technologies, including to maintain a shopping session and remember preferences.

Information may also be used to protect the store, investigate suspected misuse, resolve disputes and meet applicable recordkeeping or other legal obligations.

Shopify and other services

We use Shopify to host and operate the store. Shopify processes information in providing these services. Its own processing and privacy choices are described in the Shopify Consumer Privacy Policy. Shopify also provides a privacy portal for requests and choices relating to Shopify's processing.

Shopify Network Intelligence is enabled for our store. Through this feature, Shopify combines information about interactions with our store with information from other merchants and its services to improve products, personalize experiences and support targeted advertising. Shopify is independently responsible for certain processing for these services, as described in its Consumer Privacy Policy. Our data-sharing opt-out page provides a route for relevant choices. You can also visit Shopify's privacy portal for choices concerning Shopify's processing.

Information needed to handle an inquiry or fulfil an order may be provided to the relevant email, support or delivery service. If a payment service is used for your transaction, that service processes the payment information needed for that transaction. Using WhatsApp also involves that service's own privacy practices. These services can have privacy notices that apply alongside this policy.

Retention and processing locations

Retention depends on the information involved, the purpose for which it is needed, and applicable legal requirements, including requirements relating to orders and disputes. Processing locations can differ between service providers. Shopify describes its international processing in its Consumer Privacy Policy.

Your requests

Depending on the law applicable to you, you may have rights to access, correct or delete information, obtain a copy, restrict or object to processing, or withdraw consent where processing relies on consent. You may also have the right to raise a complaint with a relevant data protection authority.

Please contact hsotong.service@gmail.com with your request. We may need information to verify your identity and locate the relevant records. A request to us and a request through Shopify's privacy portal can concern different processing activities.

Changes

This policy may be revised when our practices change. The version made available on this page will identify its update date.